Terms & Conditions
These Terms will apply to any contract between us for the sale of Goods to you (“Contract”), whether you submit an order via our site. Please read these Terms carefully and make sure that you understand them, before ordering any Goods from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Goods, whether from our site. You should print a copy of these Terms for future reference.
We amend these Terms from time to time as set out in clause 4. Every time you wish to order Goods, please check these Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between us, are only in the English language.
1.1 We operate the website www.bustersuperdogfood.co.uk. We are Rewardent Limited, (trading as Buster Dog Dental Sticks and Buster Super Dog Food) a limited company registered in Hungary with company number 20-10-040365 and with its registered office at H-8360, Keszthely, Hungary, Lapályos Street 2. Our VAT number is 26219992-2-20.
1.2. Contacting us: to cancel a Contract in accordance with your legal right to do so as set out in clause 7, you just need to let us know that you have decided to cancel. The easiest way to do this is to e-mail us at firstname.lastname@example.org or contact our Customer Services team by telephone on 0203 305 7574. You can also complete the cancellation form. If you use this method we will e-mail you to confirm we have received your cancellation. If you are emailing us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send us the e-mail. If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at 0203 305 7574 or by e-mailing us at email@example.com.
1.3. If we have to contact you: if we have to contact you or give you notice in writing, we will do so by e-mail to the address you provide to us in your order.
1.4. When we refer, in these Terms, to "in writing", this will mean e-mail.
2.2. Our Goods are made available on our site for purchase by consumers only (a “consumer” being an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession). By submitting an order in accordance with these Terms you warrant and represent that you are a consumer and that you are at least 18 years old. If you are a business customer, please contact us on 0203 305 7574 and we will be happy to discuss your requirements with you.
2.3. The images of the Goods on our site are for illustrative purposes only. Your Goods and any packaging may vary from that shown in images on our site.
3.1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order. Please take the time to read and check your order at each stage of the order process.
3.2. If we hold an email address on record for you, shortly after placing an order, you will receive a confirmation e-mail to advise you that we are processing your order. This e-mail does not constitute acceptance of your order by us.
3.3. Acceptance of your order, and the completion of the contract, will take place on the dispatch of the goods (“Dispatch Confirmation”), unless we have given you notification that we do not accept your order, or you have cancelled it. The Contract between us will only be formed when we send you the Dispatch Confirmation.
Please note that any email acknowledging your order, or oral confirmation of your order, is not an acceptance of it.
3.4. If we are unable to supply you with any Goods, for example because such Goods are not in stock or no longer available or because we cannot meet your requested delivery date, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.
3.5 We make all reasonable efforts to ensure that all descriptions and graphical representations of goods available from us correspond to the actual goods. Please note however that images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of the goods may vary.
We amend these Terms from time to time. Please look at the bottom of this page to see when these Terms were last updated. Every time you order Goods from us, the Terms in force at the time of your order will apply to the Contract between you and us. Any amendments we make to these Terms will not affect any order you have already submitted unless we are required to revise these Terms to reflect any changes in relevant laws and regulatory requirements. If we do have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. If you opt to cancel, you will have to return (at our cost) any Goods you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
5.1. If you are a consumer, you have the right to cancel your contract with us within 14 days without giving any reason. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep the Goods, you can notify us of your decision to cancel the Contract and receive a refund.
5.2. However, this cancellation right does not apply in the case of Goods that are liable to deteriorate or expire rapidly or any Goods which become mixed inseparably with other items after their delivery or sealed goods which are not suitable for return due to health protection or hygiene reasons (if they become unsealed after delivery).
5.3. Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out below:
(a) If your Contract is for a single item (which is not delivered in instalments on separate days), the end date is the end of 14 days after the day on which you receive the Goods.
(b) If your Contract is for either one item (which is delivered in instalments on separate days) or if the order consists of multiple goods, the 14 days runs from when you receive the last part of the order. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
5.4. To exercise the right to cancel you must inform us of your decision to cancel this contract. You can do this by l email including your name, address, account number, order / invoice number, signed and dated - before the cancellation period has ended. Alternatively you may use this Cancellation Form.
5.5. If you cancel your Contract we will:
(a) refund the cost you paid for the goods. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is a result of unnecessary handling by you beyond what is reasonable when inspecting items in a shop (such as by opening any sealed food packages). If we refund the price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) refund any delivery costs you have paid for standard delivery. Any amount paid for express or other such delivery over and above the cost of standard delivery are non-refundable.
(c) make any refunds due to you without undue delay and in any event no later than:
(i) if you have received the Goods: 14 days after the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us; or
(ii) if you have not received the Goods: 14 days after you inform us of your decision to cancel the Contract.
5.6. If you have returned the Goods to us under this clause 5 because they are faulty or mis-described, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
5.7. We will make any refund to the credit card or debit card or PayPal account used by you to pay.
5.8. If Goods have been delivered to you before you decide to cancel your Contract:
(a) then, unless we otherwise notify you, you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You should send it back to us to
12 March Place, Gatehouse Ind. Estate, Aylesbury. HP19 8UG;
(b) unless the Goods are faulty or not as described (in this case, see clause 5.6), you will be responsible for the cost of returning the Goods to us.
5.9. Because you are a consumer, we are under a legal duty to supply Goods that are in conformity with this Contract. As a consumer, you have legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 5 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
6.1. Our Dispatch Confirmation will include an estimated timescale for delivery. After we have issued a Dispatch Confirmation our third party carrier will contact you with an estimate delivery date, which will be within 15 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 9 for our responsibilities when this happens.
6.2. If no one is available at your address to take delivery, we (or our carrier) will leave you a note that we (or our carrier) has attempted to make delivery of the Goods. You should follow the instructions of the note to re-arrange delivery.
6.3. Delivery of an Order shall be completed when we (or our carrier) deliver the Goods to the address you gave us and the Goods will be your responsibility from that time. You own the Goods once delivery has been completed or (if later) once we have received payment in full, including all applicable delivery charges.
6.4. If we miss the 15 day delivery deadline for any Goods then you may cancel your Order straight away if we have refused to deliver the Goods; or if delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or if you told us before we accepted your order that delivery within the delivery deadline was essential.
6.5. If you do not wish to cancel your order straight away, or do not have the right to do so under clause 6.4, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
6.6. If you do choose to cancel your Order for late delivery under clause 6.4 or 6.5, you can do so for just some of the Goods or all of them, unless splitting them up would significantly reduce their value. If the Goods have been delivered to you, you will have to return them to us, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Goods and their delivery.
7.1. The prices of the Goods will be as quoted on our site at the time you submit your order. We use our best efforts to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system.
7.2. Prices for our Goods may change from time to time, but changes will not affect any order you have already placed for which we have issued a Dispatch Confirmation.
7.3. The price of the Goods includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
7.4. The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the online check-out process or by our customer service team if you submit an order by telephone, before you confirm your order.
7.5. You can only pay for Goods using a debit card or credit card (we accept the following cards: Visa, Mastercard) or by PayPal. Payment for the Goods and all applicable delivery charges is to be made in advance and we will charge your debit card, credit card or PayPal account at the time you submit your order. In the event that we are unable to process or accept your order we will refund any amounts you have paid in advance in full.
8.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
8.2. We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity or any other business losses.
8.3. We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 to 15 of the Sale of Goods Act 1979 (title and quiet possession, description, satisfactory quality, fitness for purpose and samples); and
(d) defective Goods under the Consumer Protection Act 1987.
9.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications or transport networks.
9.2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
9.3. You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.
10.1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you if this happens. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
10.2. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
10.3. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
10.4. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
10.5. These Terms, any Contract for the purchase of Goods through our site and any dispute or claim arising out of or in connection with it will be governed by Hungarian law. You and we both agree to that the courts of Hungary will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
10.6 The above Terms of Supply contain the entire understanding and agreement between you and Rewardent Ltd and supersedes and replaces any representation, statement or other communication (whether written or otherwise) made by you or Rewardent Ltd. which is not contained herein.
Terms of Sale:
- Free Buster Dental Sticks sample offer will run while stocks last.
- This is a promotional offer limited to one sample per customer.
- If there is a breach of these terms of sale the customer will be refunded the amount of £1 and the sample will not be processed for delivery.
- This offer is valid with any order containing dog dental sticks with a value of over £0.01 and will only be applied once.
- The free sample will be a pack of medium sized Buster Dog Dental Sticks.
These Terms are between you and Rewardent Ltd trading as Buster Dog Dental Sticks and Buster Super Dog Food, and sets out your and our respective rights and obligations relating to our Subscribe & Save 15% (“Subscribe & Save”) promotion.
- Our ‘Subscribe & Save’ promotion means that you automatically receive a 15% discount on the goods you are purchasing.
- This is a one-off offer when you are subscribing to our email marketing letters.
- You can subscribe directly from our site or at the end of the checkout by ticking the ‘Subscribe & Save 15%’ option. Both ways you will be directed to a page to fill in your personal data necessary for the newsletter subscription.
- At the checkout after ticking ‘Subscribe & Save 15%’ you will receive an instant 15% off discount from the total costs of your basket, excluding delivery charges.
- If you subscribe from our site you will receive an instant 15% off discount code via email to be used at a later time on your purchase – excluding delivery costs.
- Rewardent Ltd reserves the right to change the ‘Subscribe & Save’ benefits, including the discount percentage amounts and eligibility to determine discount amounts at any time.
- The offer code you receive by email is only valid once, for first time sign-up customers only, and can't be used with any other offer code.
- This offer is valid currently and we reserve the right to cancel it at any time.
These Terms are between you and Rewardent Ltd trading as Buster Dog Dental Sticks and Buster Super Dog Food, and sets out your and our respective rights and obligations relating to our ‘Refer a Friend and Get 15% Off’ (“Refer a Friend”) promotion.
- Our ‘Refer a Friend’ promotion means that you and your referred fried will automatically receive a 15% discount on the goods you are purchasing.
- This is a one-off offer for both to you and your friend.
- You can refer your friend from our site and you will be directed to a page to fill in your friend’s name and email address necessary for the reference.
- Your friend will instantly receive an email with a 15% off discount code to use at time of his/her purchase.
- When your friend uses this 15% off voucher code for payment on our site you will also be receiving a 15% off voucher code instantly via email to be used at a later time on your purchase.
- Rewardent Ltd reserves the right to change the ‘Refer a Friend’ benefits, including the discount percentage amounts and eligibility to determine discount amounts at any time.
- The offer code you both receive by email is only valid once and can't be used with any other offer code.
- You can refer as many friends you wish and you will always receive the 15% discount code when they are purchasing on our site with their discount code.
- This offer is valid currently and we reserve the right to cancel it at any time.
www.bustersuperdogfood.co.uk / www.busterdent.eu / www.busterdent.com is a site operated by Rewardent Ltd., a limited company registered in Hungary with company number 01-10-049662 and with its registered office at H-1118, Budapest, Hungary, Otthon Street 34. Our VAT number is 26219992-2-43.
- You can access our site free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site.
During our security procedure you will be asked to choose a password and a username (or similar), which you must not share with anyone as it is confidential. If you know or suspect that anyone other than you knows your user name or password, you must promptly notify us using the contact details set out below. You must not use anyone else's account.
All intellectual property and related material that is written, produced and published on our site is our property. All content (including user content) is protected by applicable United Kingdom and international intellectual property laws and treaties.
You must not use any part of our site for commercial purposes.
For personal use (including research or private study) only, you may access, view and use our site in a web browser; download our site (or any part of it) for caching;
print one copy of any pages; download extracts from pages on our site; and Save pages for later and/or offline viewing.
Our status as the owner and author of the content on our site (or that of identified licensors, as appropriate) must always be acknowledged.
You may not use any content printed, saved or downloaded from our site for commercial purposes without first obtaining a licence from us (or our licensors, as appropriate) to do so.
A user / customer account is required if you wish to submit user content.
You agree that you will be solely responsible for your User Content. Specifically, you agree, represent and warrant that you have the right to submit the user content and that all such user content will comply with our Acceptable Usage Policy, detailed below.
You agree that you will be liable to us and will, to the fullest extent permissible by law, indemnify us for any breach of the warranties given by you under this clause. You will be responsible for any loss or damage suffered by us as a result of such breach.
You (or your licensors, as appropriate) retain ownership of your user content and all intellectual property rights subsisting therein. When you submit User Content you grant us an unconditional, non-exclusive, fully transferrable, royalty-free, perpetual, irrevocable, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence your user content for the purposes of operating and promoting Our Site. In addition, you also grant other users the right to copy and quote your user content within our site.
If you wish to remove user content from our site, the user content in question will be deleted. Please note, however, that caching or references to your user content may not be made immediately unavailable (or may not be made unavailable at all where they are outside of our reasonable control).
We may reject, reclassify, or remove any user content from our uite where, in our sole opinion, it violates our Acceptable Usage Policy, or if we receive a complaint from a third party and determine that the user content in question should be removed as a result.
You may link to Our Site provided that:
you do so in a fair and legal manner; you do not do so in a manner that suggests any form of association, endorsement or approval on our part where none exists; you do not use any logos or trademarks displayed on our site without our express written permission; and you do not do so in a way that is calculated to damage our reputation or to take unfair advantage of it. You may link to any page of our site.
You may not link to our site from any other site where the main content contains material that considered controversial by any ways. We have the right to withdraw permission without further notice if we see our terms above violated in any way.
Links to other sites may be included on our site. Unless expressly stated, these sites are not under our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on our site is for information only.
Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
We make reasonable efforts to ensure that the content on our site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the content is complete, accurate, or up-to-date. Please refer to our Terms of Supply for more information.
We are not responsible for the content or accuracy, or for any opinions, views, or values expressed in user content. Any such opinions, views, or values are those of the relevant user and do not reflect our opinions, views, or values in any way.
Insofar as is permitted by law, we make no representation, warranty, or guarantee that our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure. If, as a result of our failure to exercise reasonable care and skill, any digital content from our site damages your device or other digital content belonging to you, you may be entitled to certain legal remedies. For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
To the fullest extent permissible by law, we accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) our site or the use of or reliance upon any content (including user content) included on our site.
To the fullest extent permissible by law, we exclude all representations, warranties, and guarantees (whether express or implied) that may apply to our site or any content included on our site.
Our site is for private use only and you agree you will not use our site for business purposes and if you are a business user, we accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; or for any indirect or consequential loss or damage.
We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of our site resulting from external causes including, but not limited to, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods to you, which are set out in our Terms of Supply.
We exercise all reasonable skill and care to ensure that our site is secure and free from viruses and other malware.
You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via our site.
You must not attempt to gain unauthorised access to any part of our site, the server on which our Site is stored, or any other server, computer, or database connected to our site.
You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
By breaching these provisions, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and we will cooperate fully with those authorities by disclosing your identity to them. Your right to use our site will cease immediately in the event of such a breach.
You may only use our site in a manner that is lawful and that complies with the provisions of this clause. Specifically:
- you must ensure that you comply fully with any and all local, national or international laws and/or regulations;
- you must not use our site in any way, or for any purpose, that is unlawful or fraudulent;
- you must not use our site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
- you must not use our site in any way, or for any purpose, that is intended to harm any person or persons in any way.
When submitting user content (or communicating in any other way using our site), you must not submit, communicate or otherwise do anything that is sexually explicit; is obscene, deliberately offensive, hateful or otherwise defamatory; promotes violence; promotes or assists in any form of unlawful activity; obscene, deliberately offensive, hateful or otherwise defamatory; promotes violence; promotes or assists in any form of unlawful activity; discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation or age; is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person; is calculated or is otherwise likely to deceive; is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy; misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this clause); implies any form of affiliation with us where none exists; infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trademarks and database rights) of any other party; or is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
- suspend, whether temporarily or permanently, your account and/or your right to access our site;
- remove any user content submitted by you that violates this acceptable usage policy;
- issue you with a written warning;
- take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
- take further legal action against you as appropriate;
- disclose such information to law enforcement authorities as required or as we deem reasonably necessary; and/or
- any other actions which we deem reasonably appropriate (and lawful).
For questions or complaints about communications from us (including, but not limited to marketing emails), please contact us at firstname.lastname@example.org
To contact us, please email us at email@example.com or phone us on +44 (0) 203 305 7574 or by using any of the means provided on our contact page on this website.
Thank you for visiting our site.